This customer service certificate has been designed for those looking to take their own service skills to the next level and beyond. Rather than simply focusing on the provision of quality service, this six-module course helps candidates better-understand how to identify, pre-empt, and exceed customer expectations, every time. Consumer audiences have never been more demanding regarding the service standards expected – higher-level service skills have become business commodities worth their weight in gold.
Course content begins with an overview of contemporary customer service, guiding candidates through the identification, confirmation, and meeting of an audience’s needs. How to build and maintain a culture of customer service excellence is also outlined, along with the provision of essential staff training and how to proactively approach challenging situations/customers.