A Higher National Diploma (HND) in Tourism and Travel Agency Management is a two-year training program that prepares students for a rewarding career in tourism and hospitality, with an emphasis on the management aspects of tourism and travel agency.
This HND covers topics such as contemporary travel and tourism industry, customer experience management, professional identity and practice, travel and tourism business toolkit, service industry leadership and management, research project, tourism consumer behavior and insight, etc. It also includes practical skills in managing tourism and travel agency services for various clients, such as tourists, business travelers, groups, etc., using various equipment, procedures and protocols. It also enhances professional skills in communication, teamwork, problem solving, leadership, and ethical practice.
The program aims to develop students’ abilities to apply the principles and methods of tourism and travel agency management to various contexts and situations, to help clients achieve their travel and tourism goals, to adapt to an ever-changing industry and to provide students with the following objective:
- Develop a comprehensive understanding of tourism and travel agency management principles, concepts and techniques, such as tourism development, marketing, operations, quality, ethics and customer service in various contexts and areas.
- Acquire practical skills in the management of tourist services and travel agencies for various clients, such as tourists, business travelers, groups, etc., using various equipment, procedures and protocols.
skills in communication, teamwork, problem solving, leadership and ethical practices in the context of tourism management and travel agencies.
- Enable progression to Level 6 tertiary education or employment in the tourism management and travel agency industry.
By completing the HND in Tourism and Travel Agency Management, students will be able to:
- Manage a production unit within the framework of a tourism and travel agency.
- Managing the flow of material and information in a tourism and travel agency.
- Manage shift work/teamwork in a tourism and travel agency environment.
- Supervise production and control products in a tourism and travel agency service.
- Animate a quality system in a tourism and travel agency context.
- Understand travel agency operations and deal with tourists and colleagues in a professional manner.
- Manage the needs and requirements of different types of tourists and provide them with suitable products and services.
- Respond to the needs and requirements of incoming tourists and provide them with appropriate information and assistance.
- Comply with legal requirements of the hospitality industry and adhere to ethical standards of practice.
- Identify the agents, impact and management of the impact of tourism development on destinations, facilities and services.
- Know that marketing is an ongoing process that includes everything an organization does to attract and retain customers in the tourism and travel agency industry.
- Apply the marketing process in the travel and tourism industry using the appropriate tools and techniques.
- Choose a travel and tourism project, design a business plan and work as a team to implement it.
- Produce promotional material that can be used in travel and tourism marketing.
The HND in Tourism and Travel Agency Management opens up a range of career opportunities for graduates in various sectors, such as:
- Responsible for an accommodation service of a hotel establishment;
- Employment in an independent hotel or chain;
- Receptionist;
- Director of Operations ;
- Hotel Accommodation Manager;
- Executive housekeeper or assistant housekeeper;
- Customer Relationship Manager;
- Butler;
- Yield manager.
Course Features
- Lectures 0
- Quizzes 0
- Duration Lifetime access
- Skill level All levels
- Language English
- Students 24
- Assessments Yes
